terms and conditions

Last updated: January 1, 2025

This Privacy Policy explains how Ayni Ayurveda (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://www.ayniayurveda.com (the "Site") or otherwise communicate with us (collectively, the "Services"). The terms "you" and "your" refer to you, the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect as described in this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you submit directly to us through our Services may include:

• Basic contact details such as your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, and security questions.
• Shopping information including the items you view, put in your cart, or add to your wishlist.
• Customer support information including the information you provide when you contact us for assistance.

Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features.

Information We Collect through Cookies

We may automatically collect certain information about your interaction with the Services ("Usage Data") through cookies, pixels, and similar technologies. This Usage Data may include device information, browser information, network connection details, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
• Payment processors who collect payment information (e.g., credit or debit card details, billing address) to process your payment and fulfill your orders.
• When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we or third parties may collect information using online tracking technologies like pixels, web beacons, and cookies.
  

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

• Providing Products and Services: We use your personal information to provide you with the Services, process your payments, fulfill your orders, send notifications related to your account, and enable you to post reviews.
• Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending advertising communications and showing you tailored ads on our Site and other websites.
• Security and Fraud Prevention: We use your information to detect, investigate, and address possible fraudulent, illegal, or malicious activity.
  
• Communication: We use your information to provide customer support and improve our Services.
  

Cookies

Like many websites, we use cookies to improve and personalize your experience on our Site. For specific information about the cookies we use, see Shopify's Cookie Policy. You can manage cookie preferences through your browser settings, but blocking cookies may limit certain features of the Site.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

• With vendors and service providers who perform services on our behalf (e.g., payment processing, data analytics, customer support).
• With business and marketing partners to provide services and advertise to you.
• When you request or consent to the disclosure of your personal information to third parties (e.g., shipping products, using social media integrations).
• In connection with a business transaction, such as a merger or bankruptcy, to comply with legal obligations, or to protect our rights and those of our users.
  We may have disclosed the following categories of personal information in the past 12 months:
• Identifiers: Basic contact details and order/account information.
• Commercial Information: Order and shopping information, customer support details.
• Internet Activity: Usage data, including device information and browsing activity.

User-Generated Content

You may have the ability to submit product reviews or other user-generated content through the Services. Any content you submit to public areas will be accessible to others, and we cannot control how others may use this information.

Third Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before interacting with them.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete it.

Security and Retention of Your Information

While no security measures are 100% secure, we take reasonable precautions to protect your personal information. We retain your information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

• Right to Access: Request access to the personal information we hold about you.
• Right to Delete: Request that we delete your personal information.
• Right to Correct: Request that we correct inaccurate information.
• Right to Portability: Request a copy of your personal information and transfer it to another provider.
• Right to Opt-Out: Opt out of the sale or sharing of personal information for targeted advertising purposes.

You can exercise these rights by contacting us directly.

Complaints

If you have concerns about how we process your personal information, please contact us. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

International Users

Your personal information may be processed outside your country, including in the United States. If you are located in Europe, we comply with applicable data protection laws regarding international data transfers.

Contact Us

If you have any questions or concerns about this Privacy Policy or would like to exercise your rights, please contact us at:

Email: mailto:customercare@ayniayurveda.com
Address: Ayni Ayurveda, 12 Remington Ave, Monroe Twp, NJ 08831, United States
We are committed to addressing your privacy concerns promptly.