FAQ

Orders are typically delivered within 1–2 working days via our trusted courier partners (UPS/USPS).
However, during peak seasons, delivery may take 5–7 working days. You’ll receive a tracking
notification via email or SMS once your order is shipped.

Once your order is dispatched, you will receive a tracking link via email or SMS. You can also track your order through the “My Account” section on our website or directly on the carrier’s website.

If your order hasn’t arrived within the estimated delivery time, please check your tracking details. If there are any issues, contact our support team at customercare@ayniayurveda.com for assistance.

Yes, we offer international shipping. Shipping fees and delivery times vary based on your location.

We offer free shipping on orders over $70 within the continental U.S. Orders below $70 will have a standard shipping fee applied at checkout.
Please note that Alaska, Hawaii, and Puerto Rico are not eligible for free shipping and may incur additional shipping charges.
International shipping availability and fees vary by destination.

Unfortunately, we cannot add products to an order once it has been placed. Please double-check your order before completing your purchase.

No, delivery addresses cannot be changed after an order is confirmed. Please ensure your shipping details are correct before placing your order.

For cancellations or modifications, contact customercare@ayniayurveda.com as soon as possible.
However, we cannot guarantee changes once the order is processed.

If your order has already been processed, we may not be able to cancel or modify it. In this case, you may need to return the product once it is delivered.

No, only one promo code can be applied per order. Promo codes cannot be combined with other discounts or offers.

Promo codes may not be valid on sale or discounted items unless specified otherwise.

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All our products have a 24-month shelf life. You can find the manufacturing and expiry dates on the packaging.

Yes, our products are crafted with natural, non-toxic, and Ayurvedic ingredients. However, if you have extremely sensitive skin, we recommend doing a patch test before use.

Yes! Our products are free from parabens, phthalates, and synthetic additives, ensuring they are safe and gentle on your skin.

Our formulations are crafted with gentle, plant-based Ayurvedic ingredients traditionally known to support skin health. However, every individual and pregnancy is unique. We recommend consulting your
healthcare provider before use during pregnancy or on young children.

Store products in a cool, dry place, away from direct sunlight and heat, to preserve their effectiveness.

Yes, our products are cruelty-free and never tested on animals. Some products are vegan—please check individual product descriptions for details.

We offer a 30-day hassle-free return policy. If you’re unsatisfied with your purchase, contact us at customercare@ayniayurveda.com for
a return or exchange.

Reach out to our support team with your order details to initiate a return. The product must be unused and in original packaging for a full refund or exchange.

If your order arrives damaged, incomplete, or incorrect, contact us within 48 hours with your order number and photos for resolution.

Email us with proof of delivery and order details, and we will arrange a replacement or refund.

Once we receive and approve your return, refunds are processed within 5–7 business days to your original payment method. Your bank may require additional time to post the refund.

Yes, we offer free shipping on orders over $70 within the continental U.S. (excludes Alaska, Hawaii, and Puerto Rico).

No, each order ships to a single address. For custom gifting or bulk orders, contact customercare@ayniayurveda.com.

Yes, but these locations are not eligible for free shipping. Additional charges may apply.

We ship with reliable national carriers such as UPS, USPS, FedEx, Amazon Logistics, etc. The most suitable carrier is selected
automatically at checkout to ensure fast and secure delivery.

Discontinue use immediately and consult a dermatologist if irritation persists. Our 30-day return policy applies in such cases.

Yes! Our Ayurvedic experts can help you choose the best products for your skin concerns. Contact customercare@ayniayurveda.com for
personalized guidance.