Order & Delivery
1. How long will my order take to arrive?
Orders are typically delivered within 1–2 working days via our trusted courier partners (UPS/USPS). However, during peak seasons, delivery may take 5–7 working days. You’ll receive a tracking notification via email or SMS once your order is shipped.
2. How can I track my order?
Once your order is dispatched, you will receive a tracking link via email or SMS. You can also track your order through the “My Account” section on our website or directly on the carrier’s website.
3. What should I do if my order hasn’t arrived?
If your order hasn’t arrived within the estimated delivery time, please check your tracking details. If there are any issues, contact our support team at customercare@ayniayurveda.com for assistance.
4. Do you ship internationally?
Yes, we offer international shipping. Shipping fees and delivery times vary based on your location.
5. Are there any shipping restrictions?
We offer free shipping on orders over $50 within the continental U.S. Orders below $50 will have a standard shipping fee applied at checkout.
Please note that Alaska, Hawaii, and Puerto Rico are not eligible for free shipping and may incur additional shipping charges.
International shipping availability and fees vary by destination.
Order Modifications & Cancellations
6. Can I add more items to my order after placing it?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
7. Can I change my delivery address after placing an order?
No, delivery addresses cannot be changed after an order is confirmed. Please ensure your shipping details are correct before placing your order.
8. How do I cancel or modify my order?
For cancellations or modifications, contact customercare@ayniayurveda.com as soon as possible. However, we cannot guarantee changes once the order is processed.
9. What happens if my order has already been processed?
If your order has already been processed, we may not be able to cancel or modify it. In this case, you may need to return the product once it is delivered.
Discounts & Promotions
10. Can I use more than one promo code on my order?
No, only one promo code can be applied per order. Promo codes cannot be combined with other discounts or offers.
11. Do promo codes apply to sale items?
Promo codes may not be valid on sale or discounted items unless specified otherwise.
12. How can I stay updated on discounts and promotions?
Follow us on social media and subscribe to our newsletter to receive exclusive updates on sales, offers, and promotions.
Product Information & Usage
13. What is the shelf life of your products?
All our products have a 24-month shelf life. You can find the manufacturing and expiry dates on the packaging.
14. Are your products safe for sensitive skin?
Yes, our products are crafted with natural, non-toxic, and Ayurvedic ingredients. However, if you have extremely sensitive skin, we recommend doing a patch test before use.
15. Are your products free from parabens and synthetic additives?
Yes! Our products are free from parabens, phthalates, and synthetic additives, ensuring they are safe and gentle on your skin.
16. Can I use your products during pregnancy or on children?
Our formulations are crafted with gentle, plant-based Ayurvedic ingredients traditionally known to support skin health. However, every individual and pregnancy is unique. We recommend consulting your healthcare provider before use during pregnancy or on young children.
17. How should I store the products to maintain their freshness?
Store products in a cool, dry place, away from direct sunlight and heat, to preserve their effectiveness.
18. Are your products cruelty-free and vegan?
Yes, our products are cruelty-free and never tested on animals. Some products are vegan—please check individual product descriptions for details.
Returns & Damages
19. What is your return policy?
We offer a 30-day hassle-free return policy. If you’re unsatisfied with your purchase, contact us at customercare@ayniayurveda.com for a return or exchange.
20. How do I return a product?
Reach out to our support team with your order details to initiate a return. The product must be unused and in original packaging for a full refund or exchange.